[Solved] Unauthorized use. Error

Larry M. · Unread post by **Larry M.** » Thu Jan 31, 2008 1:13 am

Just built my new computer system using Vista 64bit. I have the dongle software installed, the dongle, and the codes. TopSolid starts right up with no problems. I can do anything I want, but a couple of minutes later I can't do anything. I get a "Unauthorized use." message when I try any command. Even "Exit".

Bug? Ideas? Hints?

Thanks,
Larry M.

jehronimo · Unread post by **jehronimo** » Thu Jan 31, 2008 8:56 am

Hi,

It seems that your dongle is a little tired

In this case, you have to go in your Help - code to check if the dongle is still recognized. Wait few minutes, and try another handling. If it works again, it means that your dongle is going to fail. The system analyzes random sectors on your dongle. And one of them can be KO. I think it would be a good idea to ask for a replacement.

Jehronimo

Larry M. · Unread post by **Larry M.** » Thu Jan 31, 2008 1:38 pm

When I do get the error the key isn't seen at all any more. Key serial number: 0.

But I'm not convinced it's the dongle. On my current main system with XP pro it runs all day. I'll test it with my laptop today also.

olaio · Unread post by **olaio** » Thu Jan 31, 2008 5:12 pm

Hi Larry,

You have to install the 7.4.0 sentinel driver, BUT, you have to deselect the "Sentinel Protection Server" and the "Sentinel Keys Server".

Larry M. · Unread post by **Larry M.** » Thu Jan 31, 2008 9:40 pm

Thanks Olaio!

That did the trick. I had installed everything. I don't get the error any more.

I've noticed with TS that the rendering gets weird coloring if any of the model is off screen. Is this Vista not supporting OpenGL properly, or is it correctable?

Thanks Gentlemen.

Larry M. · Unread post by **Larry M.** » Thu Jan 31, 2008 11:50 pm

Another note. Before uninstalling those 2 services TopSolid would load up to the Open menu in 3 seconds. Now after I uninstalled those 2 services it is taking 35 seconds to load up to the Open Menu.

For some reason the System Protection Services allows TS to boot up very quickly, but it also causes the error.

I really like 3 seconds. 35 seconds feels like forever when your in a hurry to look at something. Any Ideas?

olaio · Unread post by **olaio** » Fri Feb 01, 2008 10:11 am

Hi Larry,

What kind of graphic card do you have?
I have a nvidia 8600M GT in my laptop (with Vista x64) and i have no graphic problem, BUT, (there is always a but...) i had to install the 8600 GT driver. With the correct driver i had problems with the "drag and drop" (select one corner and then the other corner) window, for selecting entities, but no problem with colors.
I know that there was a compatibility problem with vista and openGL in the beginning, i do not know how it is now (some new drivers have arrived).

Cumprimentos,

Olaio

Larry M. · Unread post by **Larry M.** » Fri Feb 01, 2008 8:00 pm

Currently I have a 7600GT in the system. I will be changing over to an 8800GT this weekend. I'll let you know how that goes.

Larry M. · Unread post by **Larry M.** » Mon Feb 04, 2008 10:19 pm

Updated drive fixed most the problems. I also have the selection box issue.

olaio, do you run 64bit TS only or both?

olaio · Unread post by **olaio** » Wed Feb 06, 2008 10:07 am

Hi Larry,

I use both. We work with very heavy molds (in terms of complexes geometries). We start the project in TS x32 (we have also the 3GT application installed) and then switch to TS x64 only when necessary.

Cumprimentos,

Olaio